Privacy Policy — Ringside Receptionist

Effective date: November 4, 2026

Who we are

Ringside Receptionist ("Ringside Receptionist," "we," "us," "our") provides AI phone answering for local trade contractors, including plumbing, electrical, cleaning, HVAC, landscaping, roofing, and pest control.

Legal business name: Ringside Reception LLC
Brand name: Ringside Receptionist
Address: 625 Royston Dr., Waynesville, OH 45068
Phone: 513-440-3755
Email: [email protected]
Website: https://ringsidereception.com/

1. Information we collect

From businesses that contact us or use our service:

Name, business name, phone number, and email address
Business details you provide, such as trade, service area, and calendar or booking information
Messages you send through our website, chat widget, or contact forms

From callers and customers of the businesses we serve:

When our AI receptionist answers a call or handles a message on a contractor client's behalf, we may collect, on that client's behalf:

Name, phone number, and email address, if provided
The content of the call or message, including job requests and appointment details
Call and message records needed to book, confirm, or follow up on appointments

Automatically:

Basic website usage information, such as pages visited and browser type, if analytics or hosting tools are in use. We do not use this to identify individual visitors for marketing.

2. How we use information

We use information to:

Answer calls and messages, capture job requests, and book appointments
Send appointment confirmations, reminders, and missed-call follow-ups (see Section 4)
Operate, maintain, and improve the service
Respond to inquiries and provide customer support
Comply with legal obligations

We do not sell personal information.

3. How we share information

We share information only as needed to provide the service, including with:

The contractor client whose calls and messages are being handled — that client's own customer information belongs to that client
Service providers that help deliver the service, such as phone carriers, messaging platforms, and calendar or CRM tools, under their own privacy obligations
Authorities, when required by law

We do not share SMS opt-in data or consent with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. SMS / text messaging

What we send: Two-way conversational SMS on behalf of contractor clients to their own customers, including:

Missed-call text-back — when a customer calls and no one answers, a text continuing the conversation and capturing the job request
Appointment confirmations and reminders
No-show rebooking follow-ups

We do not send cold marketing texts. Recipients are existing customers or prospects of the contractor who called the business or submitted a booking or contact form.

How people opt in: End users consent in two ways:

By calling the contractor's business number — an existing business relationship under which a missed-call follow-up text is expected; or
By submitting the contractor's booking or contact form, which carries this consent line next to every phone field:

By providing your phone number, you agree to receive conversational SMS messages from {business} (appointment reminders, missed-call follow-ups). Message and data rates may apply. Reply STOP to cancel, HELP for help.

No numbers are texted without one of these two paths.

Opting out and help: Reply STOP to any message to opt out at any time. Reply HELP for help. Opt-outs are honored promptly.

Frequency and rates: Message frequency varies depending on appointments and missed calls. Message and data rates may apply, depending on your carrier and plan. Consent is not a condition of purchase.

Full SMS terms are in our SMS Terms.

5. Data security and retention

We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure.

We retain personal information only as long as needed to provide the service, handle follow-ups, and meet legal or accounting obligations, then delete or anonymize it.

6. Your choices

You may opt out of SMS at any time by replying STOP.
You may ask us to correct or delete your contact information by contacting us at the phone or email above.
If you are a customer of one of our contractor clients and want your information corrected or deleted, you may also contact that contractor directly, since that business controls its own customer records.

7. Children

Our service is for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this policy from time to time. The effective date at the top will change when we do. Continued use of the website or service after a change means you accept the updated policy.

9. Contact us

Questions about this policy, or requests about your information:

Ringside Receptionist
625 Royston Dr., Waynesville, OH 45068
Phone: 513-440-3755
Email: [email protected]